The City of Fountain Inn Natural Gas Department recently implemented a series of new technology tools designed to modernize operations, improve safety monitoring, and strengthen long-term reliability for customers.
The initiative introduces four new systems that enhance how the department reads meters, documents construction, manages infrastructure assets, and monitors system performance. Together, these technologies will reduce manual paperwork, improve data accuracy, and allow staff to respond faster to operational issues.
The four systems being implemented include:
Temetra – Mobile Meter Reading and Field Workflow
Temetra provides a modern mobile platform for meter reading and field operations. The system allows crews to capture meter reads, notes, and exceptions directly in the field, reducing manual follow-up work and improving efficiency.
Esri As-Building – Construction Documentation and Underground Record Capture
Esri As-Building helps staff digitally document construction projects as work is completed. Instead of relying on hand drawings and later data entry, crews can capture installation details in real time, improving the accuracy of underground utility records.
GeoNAM – Asset Management and Compliance Inspection Tracking
GeoNAM connects system maps and infrastructure records with inspection and maintenance tracking. This tool helps organize compliance activities such as leak surveys, valve inspections, and regulator station checks.
DeltaV SaaS SCADA – Real-Time System Monitoring
DeltaV SaaS SCADA provides secure monitoring of critical system conditions such as gas pressure and station performance. The system generates alerts that allow staff to quickly identify and respond to operational changes.
“These tools help our team capture better information in the field, monitor system conditions more effectively, and respond quickly when something changes,” said Eduardo Noriega, Natural Gas Director for the City of Fountain Inn. “Investing in modern technology strengthens safety, improves efficiency, and helps ensure reliable natural gas service for our community.”
City officials say the modernization effort reflects Fountain Inn’s ongoing commitment to maintaining a safe, dependable utility system while using technology to support efficient operations and regulatory compliance.
The City of Fountain Inn Natural Gas Department serves thousands of residential and commercial customers and continues to invest in infrastructure, safety, and operational improvements to support the community’s growth.